:root{--bg:#f3f5f8;--card:#fff;--text:#1f2937;--subtle:#6b7280;--brand:#1b7f3a;--brand-dark:#12602b;--danger:#d62828;--border:#dbe3ea}*{box-sizing:border-box}html,body{background:var(--bg);min-height:100%;color:var(--text);margin:0;padding:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}a{color:inherit}.page{max-width:880px;margin:0 auto;padding:24px 16px 48px}.card{background:var(--card);border:1px solid var(--border);border-radius:16px;padding:20px;box-shadow:0 6px 20px #0f172a0f}.logo{width:220px;height:auto}.muted{color:var(--subtle)}.primary-btn,.secondary-btn,.danger-btn{cursor:pointer;border:none;border-radius:10px;padding:10px 14px;font-weight:600;transition:all .2s ease-in-out}.primary-btn{background:var(--brand);color:#fff}.primary-btn:hover{background:var(--brand-dark)}.secondary-btn{color:#22303f;background:#e8eef5}.danger-btn{color:#991b1b;background:#fee2e2}.primary-btn:disabled,.secondary-btn:disabled,.danger-btn:disabled{opacity:.5;cursor:not-allowed}.inline-actions{flex-wrap:wrap;gap:10px;display:flex}.step-head{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.field{gap:8px;margin-top:14px;display:grid}.field input,.field textarea,.field select{border:1px solid #bfd0df;border-radius:10px;width:100%;padding:10px 12px;font-size:15px}.choices{border:1px solid #e3eaf2;border-radius:12px;gap:10px;max-height:320px;padding:10px;display:grid;overflow:auto}.choice-row{border-radius:8px;align-items:center;gap:8px;padding:6px 8px;display:flex}.choice-row:hover{background:#f5f9fc}.pill{text-transform:uppercase;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700;display:inline-flex}.pill.pending,.pill.received{color:#1e40af;background:#dbeafe}.pill.in_progress{color:#166534;background:#dcfce7}.pill.ready_for_release{color:#5b21b6;background:#ede9fe}.pill.completed{color:#065f46;background:#d1fae5}.pill.on_hold{color:#9a3412;background:#fff7ed}.pill.cancelled{color:#991b1b;background:#fee2e2}.ticket-number{margin:8px 0;font-size:clamp(2rem,6vw,3.5rem);font-weight:800}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{text-align:left;vertical-align:top;border-bottom:1px solid #e8edf3;padding:10px 8px}th{color:#52616f;text-transform:uppercase;letter-spacing:.04em;font-size:12px}.topbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.alert{border-radius:10px;margin-top:12px;padding:10px 12px}.alert.error{color:#991b1b;background:#fef2f2}.alert.success{color:#166534;background:#ecfdf3}.tv-page{background:linear-gradient(140deg,#eff7f1 0%,#e7eef7 100%);place-items:center;min-height:100vh;padding:24px;display:grid}.tv-card{background:#fff;border:1px solid #d4e2d8;border-radius:24px;width:min(1400px,96vw);padding:clamp(20px,4vw,48px);box-shadow:0 20px 45px #151f3821}.tv-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:20px;display:flex}.tv-header-actions{align-items:center;display:flex}.tv-sound-icon-btn{color:#32485f;cursor:pointer;background:#f8fbff;border:1px solid #d4deea;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;transition:all .15s ease-in-out;display:inline-flex}.tv-sound-icon-btn svg{width:22px;height:22px}.tv-sound-icon-btn:hover{background:#eef5ff}.tv-sound-enabled{color:#166534;background:#dcfce7;border:1px solid #86efac}.tv-header h1{margin:0;font-size:clamp(1.4rem,2.5vw,2.2rem)}.tv-label{color:#205a38;text-transform:uppercase;letter-spacing:.06em;margin:28px 0 10px;font-size:clamp(1.4rem,3vw,2.4rem);font-weight:700}.tv-queue-number{color:#0f2b1c;margin:0;font-size:clamp(4rem,19vw,14rem);font-weight:900;line-height:.95}.tv-meta{flex-wrap:wrap;gap:16px;margin-top:22px;font-size:clamp(1rem,1.8vw,1.5rem);display:flex}.tv-meta span{color:#1b4630;background:#edf6ef;border:1px solid #cfe2d3;border-radius:999px;padding:8px 14px}.tv-footer{color:#5c6878;border-top:1px solid #e4ebf3;flex-wrap:wrap;justify-content:space-between;gap:12px;margin-top:22px;padding-top:16px;font-size:clamp(.9rem,1.5vw,1.2rem);display:flex}.tv-queue-board{border-top:1px solid #e6edf4;margin-top:20px;padding-top:16px}.tv-queue-board-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.tv-queue-board-head h2{margin:0;font-size:clamp(1rem,1.8vw,1.4rem)}.tv-queue-grid{grid-template-columns:repeat(4,minmax(170px,1fr));gap:10px;display:grid}.tv-queue-item{background:#fafcff;border:1px solid #d7e3ef;border-radius:12px;padding:10px}.tv-queue-item-number{color:#12263b;margin:0;font-size:clamp(1.1rem,2vw,1.5rem);font-weight:800}.tv-queue-item-concern{color:#415065;min-height:2.3em;margin:5px 0 8px;font-size:clamp(.8rem,1.3vw,.95rem)}.admin-page{max-width:1220px}.admin-hero{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px;display:flex}.admin-title{margin:0;font-size:clamp(1.4rem,2.5vw,2rem)}.admin-subtitle{margin:6px 0 0}.admin-control-grid{grid-template-columns:1.1fr 1fr;gap:12px;margin-bottom:14px;display:grid}.admin-now-serving,.admin-lane-summary{padding:16px}.admin-call-number{color:#11263a;margin:8px 0 4px;font-size:clamp(2rem,5vw,3.2rem);font-weight:900;line-height:.98}.admin-call-meta{margin:0 0 14px}.admin-lane-summary h2{margin:0 0 10px;font-size:1rem}.admin-lane-grid{grid-template-columns:repeat(2,minmax(120px,1fr));gap:10px;display:grid}.admin-lane-value{margin:6px 0 2px;font-size:1.6rem;font-weight:800}.admin-sync-text{margin:12px 0 0;font-size:12px}.admin-kpi-label{color:var(--subtle);text-transform:uppercase;letter-spacing:.05em;font-size:12px;display:block}.admin-kpi-value{color:#11263a;margin:8px 0 4px;font-size:clamp(1.2rem,2.3vw,2rem);font-weight:800}.admin-toolbar{grid-template-columns:1fr;gap:12px;margin-bottom:10px;display:grid}.admin-filter-chips{flex-wrap:wrap;gap:8px;margin-bottom:10px;display:flex}.admin-filter-chip{color:#32485f;cursor:pointer;background:#f8fbff;border:1px solid #d4deea;border-radius:999px;padding:7px 11px;font-size:12px;font-weight:600}.admin-filter-chip.active{color:#fff;background:#1b7f3a;border-color:#1b7f3a}.admin-row-actions{flex-wrap:wrap;gap:8px;display:flex}.admin-row-actions .secondary-btn{padding:6px 10px;font-size:12px}.admin-table thead th{z-index:1;background:#fff;position:sticky;top:0}.admin-row-active td{background:#f5fbf7}.admin-empty-text{margin:8px 0}.staff-metrics-grid{grid-template-columns:repeat(5,minmax(130px,1fr));gap:12px;margin-bottom:14px;display:grid}.staff-metric-card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:14px;box-shadow:0 6px 20px #0f172a0d}.staff-metric-card-highlight{background:#f5fbf6;border-color:#cde6d1}.staff-metric-value{color:#11263a;margin:8px 0 4px;font-size:clamp(1.2rem,2.3vw,2rem);font-weight:800}.staff-metric-value-text{font-size:clamp(1rem,1.8vw,1.35rem);line-height:1.3}@media (max-width:980px){.tv-queue-grid{grid-template-columns:repeat(2,minmax(160px,1fr))}.admin-control-grid{grid-template-columns:1fr}.admin-lane-grid{grid-template-columns:repeat(2,minmax(110px,1fr))}.staff-metrics-grid{grid-template-columns:repeat(2,minmax(130px,1fr))}}@media (max-width:560px){.tv-queue-grid{grid-template-columns:1fr}}.admin-login-page{max-width:560px}.admin-login-card{gap:10px;display:grid}.queue-page{max-width:720px}.queue-card{padding:clamp(16px,4vw,24px)}.queue-card h1,.queue-card p,.queue-card strong,.queue-card label{text-align:left}.queue-form{gap:14px;display:grid}.queue-step-head{gap:10px;margin-bottom:0}.queue-step-title{font-size:clamp(1.05rem,2.6vw,1.35rem);line-height:1.35}.queue-progress{background:#e7edf4;border-radius:999px;width:100%;height:8px;overflow:hidden}.queue-progress span{background:linear-gradient(90deg,#1b7f3a 0%,#4fa56d 100%);border-radius:999px;height:100%;transition:width .2s ease-in-out;display:block}.queue-field{margin-top:4px}.queue-field input,.queue-field textarea{min-height:50px;font-size:16px}.choices{-webkit-overflow-scrolling:touch}.choice-row{align-items:flex-start;min-height:46px;line-height:1.35}.choice-row input[type=radio]{flex-shrink:0;width:19px;height:19px;margin-top:2px}.queue-actions{margin-top:8px}.queue-action-btn{min-height:46px}@media (max-width:720px){.queue-page{padding:12px 10px calc(24px + env(safe-area-inset-bottom))}.queue-card .logo{width:min(170px,55vw)}.queue-card h1{margin:8px 0 6px;font-size:clamp(1.2rem,6vw,1.55rem)}.queue-card>.muted{margin-top:0;font-size:14px}.queue-step-head{grid-template-columns:1fr auto;align-items:flex-start;gap:6px 10px;display:grid}.queue-step-head .muted{white-space:nowrap;align-self:start}.choices{max-height:min(45vh,360px);padding:8px}.choice-row{font-size:14px}.queue-actions{padding-top:12px;padding-bottom:calc(8px + env(safe-area-inset-bottom));background:linear-gradient(#fff0 0%,#fff 28%);grid-template-columns:1fr 1fr;gap:10px;display:grid;position:sticky;bottom:0}.queue-action-btn{width:100%}}@media (max-width:400px){.queue-step-title{font-size:1rem}.queue-card h1{font-size:1.15rem;line-height:1.2}.queue-card>.muted{font-size:13px;line-height:1.4}.queue-actions{grid-template-columns:1fr}}